TERMS AND CONDITIONS
All our Products made by us are subject to the following Terms and Conditions.
Ingredients
All of our products may contain, or come into contact with, soy, wheat, dairy, nuts, or other allergens.
It is the customer's responsibility to inform us prior to booking confirmation of any allergy issues. It is the customer's responsibility to inform their guests of all allergy information. Accordingly, the Supplier will not be held liable for any allergic reaction resulting from the consumption of the cake.
For optimal freshness, all products are prepared to be consumed on the day of delivery.
Quotations
Quotations for all custom orders are valid for 7 days from the date of issue.
Orders
We prefer at least 72 hours’ notice for all orders. We will, however, endeavor, where possible, to accept short-notice cakes. All requests must be provided in writing and approved by us prior to production of the Product.
Any Products ordered from a picture or photo of a product produced by another baker or enterprise can only be reproduced by us as our interpretation of that product and will not be an exact reproduction of the product in the picture or photo.
Payments and Pick-ups
Full payment is due at the time of purchase, and before the Product leaves our premises.
It is the customer's responsibility to inspect the product's condition before leaving our premises. Once the item has left the premises, the Customer is responsible for ensuring that the product reaches its destination safely and is stored according to our instructions to achieve the best results in terms of taste and quality.
Delivery
Delivery is offered for destinations within a 5-mile radius of our premises at 564 Country View Dr., Towanda, PA 18848. The delivery cost is $10.00 and must be paid at the time of purchase.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and a change of hands has been completed with the product in an appropriate condition, it is then the customer's responsibility to store and care for the cake as per our instructions. If anything happens to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at the location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises, and it will be the customer’s responsibility to collect the product.
Publication
We reserve the right to use any image of a Product made by us for publication at a later date.
Other Conditions are:
Pick-up Conditions
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of Karin’s Cakes and Sweets. Karin’s Cakes and Sweets is not liable for any damage that may occur thereafter.
Refunds/Cancellations/Postponement Policy
Refunds will not be granted if cancellation is not made within 72 hours of the delivery date.
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is made more than 72 hours prior to your original delivery date, you will receive a refund.
If the cancellation is made less than 72 hours before your original delivery date, no refunds will be given.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.
